FAQs

Do I have to be a Rental Car Manager customer?

Yes. We use our strong partnership with Rental Car Manager to be able to match your tolls with your customers' trips. Rental Car Manager is a comprehensive rental vehicle management software platform. You can find out more here.

Which tolling companies can you integrate with?

We are currently working with Linkt customers, however getting set up with other tolling and infringement providers could be quite straight-forward, so please get in touch if you have further queries.

What sort of e-commerce account do I need?

We directly charge your customers, on your behalf, using your own e-commerce account. For this we recommend Windcave (previously known as Payment Express and DPS). We can also use Stripe. Please Contact Us for help to get started with the right account.

Do I need to worry about tolling tags?

No. Tagless tolling is the way to go. This offers much less administrative overhead and any extra fees (e.g. Video-matching fees) can be directly passed on to your customers.

So how exactly does it work?

Your customer rents a vehicle, and goes through a toll point.
Your tolling provider (e.g. Linkt) matches the trip to your vehicle, and adds the toll to your account. You will need to pay all toll amounts in full to Linkt.
The list of accrued tolls are regularly imported to our system. Note: this may be a manual process depending on the type of account. As an example, you may have to log in to Linkt once a week to download an export file, and then pass it on to us.
We process each toll - first matching it to a particular reservation and driver using our partnership with Rental Car Manager.
If the driver has a credit card recorded in Rental Car Manager, then this is instantly charged for the toll amount plus your own margin (which should cover all administrative costs). This money goes directly to your bank account.
At the end of each day, we will email your customers a statement of all tolls and the payments collected from them for that day.
If there is no matching reservation found in Rental Car Manager, we will keep trying to make the match for 60 days. This gives you an opportunity to adjust the dates/times recorded against a reservation if they are incorrect, for example a late drop-off that wasn't recorded as such.
If there is no matching credit card stored against a reservation or customer, or if there is a payment failure, we will keep trying to process the payment for 60 days. This gives you an opportunity to contact the customer for valid payment details.
We charge a small fee per successful payment only. This means that you will never be worse-off for using our services. Our fee is invoiced separately to you once per month. It is not part of the customer transaction.

How can I recover the maximum amount of tolls?

Make sure that all reservations are correctly entered into Rental Car Manager. Having the correct dates and times for both pick ups and drop offs ensures that the booking will be matched correctly to the toll trip.
Make sure that each customer has a valid credit card entered into Rental Car Manager's secure Credit Card Vault. We can advise how best to ensure that this happens for each booking.

Do I need to have any special text in the Vehicle Rental Agreement?

Yes. The customer needs to sign acceptance that payments may be taken for charges incurred during and after the booking. We can help with this although it is best to seek advice from your legal representative.

Does the payment affect the final balance inside Rental Car Manager?

No. The toll and payment are noted against the reservation within Rental Car Manager, but it is not added to the booking balance, nor is it recorded as a payment taken through Rental Car Manager.

What about refunds?

In the event that you need to refund a customer's payment, it can be done simply through your e-commerce online site. Each payment will be noted by its toll reference number.